Terms of Service

These Terms of Service govern your use of Gauteng Tablecloth Hire's services and website. By submitting a quote request or placing an order, you agree to these terms.

1. The Hire Agreement

A hire agreement is formed when Gauteng Tablecloth Hire confirms your order in writing (via email or WhatsApp). The agreement covers the specific items, quantities, colours, collection date, collection suburb, and hire period specified in the confirmation.

2. Pricing and Payment

All prices are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable. Payment is required before or on collection unless otherwise agreed in writing. We accept EFT (bank transfer) and card payments via Stripe.

3. Refundable Shortage Deposit

A refundable shortage deposit of R500–R1,000 (depending on order size) is required on all confirmed orders. This deposit is:

• Held against missing items and permanent fabric damage
• Refunded within 3–5 business days after linen recount at our laundry facility
• Subject to deductions of R250 per missing or permanently damaged cloth

Stains, dirt, and general soiling are not grounds for deposit deductions — laundering is included in the hire rate.

4. Collection and Return

We provide online selection and collection and collection across Gauteng. Collection times are confirmed at the time of order. The client is responsible for ensuring someone is available to receive the collection at the agreed time and location.

5. Return Condition

Linen may be returned dirty and unsorted — laundering is included. However, the following will result in deposit deductions or additional charges:

• Missing items (R250 per cloth)
• Permanent damage: burns, tears, cuts, or irreversible staining (R250 per cloth)
• Items returned to the wrong location (collection fee applies)

6. Cancellations

• Cancellations more than 7 days before collection: full refund of any deposit paid
• Cancellations 3–7 days before collection: 50% of the hire value is retained
• Cancellations less than 72 hours before collection: full hire value is retained

7. Liability

Gauteng Tablecloth Hire's liability is limited to the value of the hire agreement. We are not liable for any consequential, indirect, or special damages arising from the hire of our products.

8. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

9. Contact

For terms-related enquiries: info@gautengtableclothhire.co.za